We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.
Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem within 48 hours of receiving goods. NOTE: Most manufacturers require one service call to diagnose the problem.
Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. For more information, you can call or email us at the phone number or email address found on our Contact Us page.
Refunds and Returns: We realize that sometimes when furniture is actually placed into your home it does not blend well with your decor. Therefore, a refund or exchange may be requested during the first 3 days after delivery or pickup of the merchandise. Except where prohibited by law a 15% re-stocking fee may be charged on returned merchandise or cancelled orders. If a restocking fee is not charged, your refund will include taxes paid and the cost of any additional add-ons purchased less any delivery charges. Refunds may only be made if merchandise is in "as-new" condition. No smoke, pet odors, hair. soil, etc. "AS-IS” and "One Only” items are not refundable or exchangeable. Special orders can be cancelled before the order has been placed with the manufacturer for a full refund. After such time, special orders are not eligible for any refunds, returns, or exchanges.
Special Order Information: A special order consists of any item that is specifically ordered for you. the customer. A 25% nonrefundable deposit is required for special orders at the time the order is placed. Special orders can be cancelled before the order has been placed with the manufacturer for a full refund. Also. after such time, special orders are not eligible for any refunds. returns, or exchanges. We make every effort to quote an accurate delivery time for special order merchandise. We quote this time frame based on reports from our suppliers and the quote is an estimate only and not a guarantee. While most of the time the estimate is accurate. delays beyond our control can happen. Depending on the manufacturer it can be as few as 4 weeks or as many as 12 weeks. You may call the store at any time to receive current information on the status of your order.
Delivery: We offer Professional Delivery and set up. Costs for these services will be determined at the time of purchase or shipment.